Velvet Teddy Stick-On Nails Policy

Welcome to Velvet Teddy! We are committed to providing high-quality, stylish, and convenient beauty solutions with our stick-on nails. Please read our policy carefully to understand your rights and obligations when purchasing our products.Product Information

 

• Premium Handmade Nails: Each set includes 10 nails, available in small, medium, and large sizes. These are 100% handmade to ensure durability and a premium finish.

• Our Fashion-Forward Nails: Each set includes 24 nails in 12 sizes to fit most hand shapes. These nails are factory-made for chic and trendy designs suitable for any occasion.

• What’s Included: All nail sets come with application tools, including liquid glue, gel glue, a small nail file, and a wooden stick for easy application and removal.
   

 

Application & Removal

Velvet Teddy stick-on nails are designed for easy application and removal, giving you a salon-quality manicure in the comfort of your home. We recommend following the included instructions to ensure optimal results and longevity.
 

• Application: Ensure your nails are clean and dry before applying. Use either liquid glue for long-lasting wear or gel glue for regular use and easy removal.

• Removal: Use the wooden stick included in your kit for safe and gentle nail removal. Avoid pulling or peeling nails to prevent damage to your natural nails.
   

Shipping Policy

• Processing Time: Orders are processed within 1-2 business days.

• Shipping Time: Standard and express shipping options are available at checkout. Delivery times will vary based on location:

  • Standard: 3-7 business days

  • Express: 1-3 business days

• Shipping Costs: Shipping fees will be calculated during checkout. Free shipping may be offered on orders above a certain value, which will be indicated during checkout.
   

Returns & Store Credit Policy

At Velvet Teddy, we prioritize customer satisfaction and offer store credit on eligible returns. Please note, we do not offer refunds.

• Returns Eligibility: Items must be returned in unused, original condition with packaging intact. Returns must be initiated within 14 days of receiving your order.

• Store Credit: Once the return is approved, we will issue store credit for the value of the item. This credit can be used for future purchases on our website.

• Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your items.

• Non-Returnable Items: Due to hygiene reasons, we cannot accept returns on opened or used products.
   

How to Initiate a Return

To initiate a return and receive store credit, contact us at info@velvetteddy.com.au with your order number and details. We will guide you through the process and provide instructions for return shipment.

Health & Safety

For health and hygiene reasons, we strongly recommend cleaning and preparing your nails properly before application. If you experience any discomfort or irritation during or after using our products, discontinue use and consult a healthcare professional.

Contact Us

If you have any questions or concerns regarding this policy, please feel free to reach out to us at info@velvetteddy.com.au. We are here to ensure you have a smooth and satisfying experience with Velvet Teddy.